qo123 believes that online gaming should always be a source of fun and entertainment — never stress, never hardship. We take our responsibility as a PAGCOR-licensed platform seriously, and we've built real tools to help Filipino players stay in control.
Need help right now?
If gambling is causing problems for you or someone you know, please reach out to qo123 support via live chat to activate a self-exclusion or cooling-off period immediately. Our support team is available 24/7 and can suspend your account within minutes, no questions asked.
Support email: [email protected] (plain text — not a link)
For most Filipinos, playing at qo123 — whether it's spinning slots, joining a bingo room, or placing a PBA bet with friends — is purely entertainment. It's the thrill of the game, the social experience, the occasional big win that makes for a great story. That's what gaming is supposed to be.
Responsible gaming means keeping it that way. It means playing within your budget, not chasing losses, knowing when to stop, and treating gaming as one leisure activity among many — not as a way to make money or solve financial problems. qo123 is committed to helping every member maintain that healthy relationship with gambling.
As a PAGCOR-licensed operator, qo123 is not just encouraged to promote responsible gaming — we are legally required to. Our responsible gaming programme is built around PAGCOR's national responsible gaming framework and aligns with international best practices from the World Lottery Association (WLA) and the Responsible Gambling Council.
The qo123 responsible gaming tools described on this page are available to every registered member, free of charge, and can be activated at any time without needing to explain your reasons. You are always in control.
If any of the warning signs on the right resonate with you or someone you know, please use qo123's self-exclusion tool or contact our support team immediately. Seeking help is a sign of strength — not weakness. You are not alone.
Built into every qo123 account — free, instant, and always available
Set a maximum amount you can deposit per day, per week, or per month. Once your limit is reached, qo123 will block any further deposits until the period resets. You can lower your limit instantly — increases require a mandatory 24-hour cooling-off period to take effect.
Set a maximum net loss amount per day, week, or month. When your net losses reach the threshold you've set, qo123 will automatically suspend your ability to place further bets for the remainder of that period. Your account balance remains accessible.
Set a maximum session duration. When your active play time reaches the limit, qo123 will display a prominent reminder and ask you to confirm whether you wish to continue. Multiple consecutive limit triggers trigger a mandatory 10-minute break.
Enable periodic pop-up notifications that show you how long you've been playing and your net balance change during that session. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals. A small reminder can make a big difference.
Take a short break without fully closing your account. Cooling-off periods are available in 24-hour, 7-day, and 30-day durations. During a cooling-off period, your account is suspended and you will not receive any marketing communications from qo123.
Choose to exclude yourself from qo123 for 30, 60, or 90 days — or permanently. Self-exclusion is immediate and cannot be reversed during the chosen period. All marketing is stopped. If you attempt to re-register during an active exclusion, qo123 will block the attempt.
Self-exclusion takes effect immediately. You can activate it in under two minutes.
Go to qo123.club and log in with your registered mobile number and password. If you cannot access your account, contact live chat support instead — they can initiate the exclusion for you.
In your account dashboard, go to "Account Settings" and then select the "Responsible Gaming" section. All player protection tools are available from this menu.
Choose from a temporary exclusion (30, 60, or 90 days) or a permanent exclusion. Permanent self-exclusion cannot be reversed. Temporary exclusions cannot be lifted before the chosen period expires.
qo123 will send a one-time password (OTP) to your registered mobile number to confirm the self-exclusion request. Once confirmed, your account is suspended immediately and all marketing stops.
qo123 will send an SMS confirmation of your self-exclusion. Any remaining real-money balance in your account at the time of exclusion remains safe and is available for withdrawal upon the exclusion period ending (for temporary exclusions).
Be honest with yourself. These are signs that gambling may be becoming a problem.
You keep depositing more money to try to win back what you've already lost. The losses keep growing and you can't seem to stop.
You've borrowed money from family, friends, or used a credit card specifically to fund your qo123 deposits. This is a serious warning sign.
You feel the need to hide how much time or money you spend on qo123 from your family or close friends.
You feel irritable, anxious, or depressed when you're not playing, or after losing sessions. Gaming is dominating your emotional state.
Work, school, family obligations, or financial responsibilities (rent, bills) are being neglected because of time or money spent on gaming.
You've tried to cut back on gaming but find you can't stick to your own limits, even when you genuinely want to.
Tick any statements that apply to you. This is for your own reflection only — nothing is submitted or recorded.
Philippine law, specifically the regulations issued by the Philippine Amusement and Gaming Corporation (PAGCOR), requires that all participants in casino-style online gaming be at least twenty-one (21) years of age. This is not a suggestion — it is a legal requirement, and qo123 enforces it strictly.
Every qo123 registration requires date-of-birth submission and ID verification. Accounts where the member is found to be under 21 are closed immediately, deposits are returned, and the case is referred to PAGCOR for compliance review. qo123 employees are trained to report any suspicion of underage access.
Parents and guardians: please ensure that minors in your household do not have access to your qo123 account credentials. qo123 recommends enabling device-level passcodes on all devices where qo123 is accessed to prevent unauthorised use by younger family members.
If you suspect that a minor is using qo123, please contact our support team immediately via live chat. We will investigate and close the account without delay.
qo123 operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing, regulating, and supervising all gambling activities in the Philippines. PAGCOR's responsible gaming programme is one of the most comprehensive in Southeast Asia.
As a PAGCOR licensee, qo123 is subject to annual responsible gaming audits, mandatory staff training requirements, and strict rules around advertising and promotions to vulnerable groups. We take these obligations seriously as part of our commitment to Filipino player wellbeing.
PAGCOR maintains a national responsible gaming helpline and self-exclusion registry. Players who self-exclude from qo123 may also wish to register with PAGCOR's national exclusion list, which covers all PAGCOR-licensed gaming venues and operators in the Philippines. Contact PAGCOR directly for information on their national exclusion programme.
All tools are free · Available 24/7 · PAGCOR-licensed · 21+ only · Philippine Pesos